Managed Cloud, Accounting/ERP Software, Managed IT, and Cybersecurity
Responsive Help Desk Outsourcing
Managing IT issues can be overwhelming. Whether it’s troubleshooting, software support, or proactive system monitoring and patching, you need timely access to IT professionals 24/7/365 to keep your business running.
CBIZ Technology managed help desk services empower your users to get back on track quickly, reducing downtime, backlogs, and frustration. With experienced IT help and powerful AI triage, we accelerate response and issue resolution.
Choose our fully managed help desk, where CBIZ Technology handles all daily IT support. Or opt for our co-managed model to augment your internal team and cover high-volume or after-hours support. Both include responsive, U.S.-based service and seamless escalation to specialized expertise when needed.
How Our IT Help Desk Works
The Engagement Path
Identify the Issue
Your team experiences an IT issue, whether it’s a system crash or a slow computer. No matter the scale, our team can support you.
Contact the CBIZ Technology IT Help Desk
Call, email, or submit a support ticket. Our team is available 24/7 to assist you.
Fast Resolution
We troubleshoot remotely or dispatch a qualified technician on-site to resolve the issue with minimal disruption.
Business Back on Track
With quick resolution times and proactive monitoring, we help ensure IT problems don’t slow you down.
Our Managed Help Desk Services
Remote Support
Fast troubleshooting for software glitches, connectivity problems, and application errors.
Account Management
We handle password resets, MFA setup, unlocks, and access requests.
Device Support
Let our team troubleshoot and fix issues for workstations, laptops, printers, and other peripherals.
Cloud-Based Work Apps
Get dedicated support for Microsoft 365 and your cloud apps, supporting ongoing and seamless collaboration.
User Access Changes
Protect your business with automated onboarding and offboarding, rapid provisioning, and secure access.
IT Ticketing System
Every issue is clearly documented. Our ticket tracking orders and escalates tickets with total transparency.
Frequently Asked Questions
With CBIZ Technology, your business enjoys:
- Immediate assistance: For a wide range of technical issues.
- Proactive monitoring: Identifying and resolving potential problems before they impact your operations.
- Timely patching: Keeping your systems secure and productive.
- Cost-effective solutions: With or without the need for an in-house team.
- Flexible service levels: Tailored to your business, on your terms.
Routine issues get resolved fast by our tier 1 team. If something needs deeper expertise, we’ll seamlessly escalate it to our cybersecurity, cloud, or network specialists, so your business doesn’t miss a beat.
With fully managed IT support, CBIZ Technology handles IT support issues for your business. If you prefer to keep an internal team, co-managed means we act as a help desk extension, relieving your staff during busy times or after hours.
IT staff augmentation provides more hands-on IT support for major projects or current limitations. A managed help desk gives you rapid access to solutions, with CBIZ Technology taking responsibility for every ticket.
Most issues are answered and resolved the same business day, with 24/7 options for after-hours peace of mind.
Meet Our Managed IT Services Leadership Team
George Louris
VP, Managed IT Services
Ed Guarrieri
National Leader, Cloud & Managed IT Services
Tim McFarland
VP, Managed IT Services
Justin Van Druff
VP, Business Development
Advance Your Business
Upgrade Your IT Help Desk
Interested in customizable IT support plans for your business? Contact CBIZ Technology to discuss your IT needs and find the right help desk solution for your business.
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